Frequently Asked Questions
Do I need to book a facial appointment?
Yes, we operate on an appointment basis and our slots are subjected to availability.
How do I make a booking?
You can make a booking with us via Whatsapp (65) 8522 3980.
What time should I arrive prior to my appointment?
To ensure the best experience for all customers, please be punctual for your appointment as we have to allocate time for sanitisation of the facial room.
How do I find a suitable facial treatment for my skin?
Our dedicated beauticians will recommend you the most suitable treatment based on the results of your skin analysis.
Will I be pressured to sign any packages after my facial treatment?
In line with one of brand's promises, we do not condone or subject any of our customers to any form of hard-selling. We firmly believe in the performance of our treatments, and will only recommend what is best and suitable according to customer's needs.
What are your policies regarding cleanliness?
We take hygiene and sanitization very seriously. All linens and equipment that come in contact with our customers will be cleaned and disinfected prior to use. Before and after each treatment, our beauticians’ hands will be washed with soap and a disinfecting solution. Any breaks in the skin of our beauticians will be covered by protective coverings. Likewise, we ask that our customers maintain their personal hygiene as well.
What if I am not satisfied with the service provided?
We make every attempt to give you a satisfactory experience. In the event that you are not satisfied, please let us know during or within 24 hours after your service.
What modes of payment do you accept?
We accept GrabPay, NETS, PayNow, PayLah & Cash.
If you have any questions that aren't answered here, please contact us via Whatsapp (65) 8522 3980.